Shipping & Delivery Info

If you enter a different address on your invoice, we will change it to the address on the paypal payment page without notification. These are Paypal's rules, and they are to protect you and your account. Please make sure the address on the Paypal payment is an address you can receive at.

CREDIT CARD PAYMENTS: WE RESERVE THE RIGHT TO CANCEL ANY ORDER FOR ANY REASON AND TO REFUSE SHIPMENT TO ANY ADDRESS OTHER THAN THE BILLING ADDRESS ON THE CARD.  We also reserve the right to deny payment when a credit card billing address provided doesn't match the billing address on the credit card.  This is for your security as well as ours.

In the event that you provide us incorrect or incomplete address information, we will make our best effort to contact you and correct the address before shipping. If packages are returned to us for any reason including, but not limited to, incorrect address, refused package, moved, or incomplete address, we reserve the right to charge the original payment method for any and all accessorial or address correction fees charge to us by the carrier, as well as shipping costs both ways. If you pay by Paypal these fees will be deducted from your original Paypal payment and your order will be refunded minus these charges. If you pay by credit card, your card will be charged for these fees.

Assuming there are no issues with the delivery address or inventory stock-outs, orders ship within 1 business day of receipt of cleared payment. We do our best to prevent stock outs, but occasionally things happen. We will contact you if there are any problems.

Shipping methods used for Saver Shipping vary depending on your location and items ordered, but generally those items ship either USPS First Class Mail, USPS Priority Mail, USPS Parcel Select Ground, or UPS Ground (our choice).   NOTE : USPS *DOES NOT* guarantee transit times.  Yes, we know - they say 2-3 days for Priority Mail. However, they do not guarantee it.  That's why we put 2-14 days transit time for the free shipping method.  If it doesn't arrive after the 15th day, we can file a claim for non-delivery with USPS.  If you need a guaranteed transit time, we recommend going with UPS.

Upgrading to UPS Ground will guarantee 1-6 business day delivery. Most orders ship from our warehouse in Hammonton, NJ. If you're east of the Mississippi River, you most likely don't need to upgrade your shipping beyond this level because most locations are 3 days or less via UPS ground (plus one day turnaround time).

Expedited shipping is a guaranteed 4 day delivery time (1-day turnaround time plus 3 days transit time). These orders take precedence over other orders in our shipping queue, and we can *usually* get them out same day as long as they're received by about 2PM eastern time. These orders typically go via UPS 3 Day Select, USPS Express Mail or UPS Ground, depending on transit time and location. Sometimes, usually to commercial addresses, 2nd Day air costs about the same as 3 Day select. In those cases, we will upgrade your order to 2nd day air at no additional charge (at our sole discretion).

International customers :
We participate in the eBay Global Shipping program and we
now recommend that all international customers order through our eBay store rather than our website.  They get much better pricing on international shipping than we can get on our own, so even if the product costs a little more on our eBay store, it will still usually work out to a better deal for international customers once shipping is factored in.  Please email us using the contact form on this site for more information.