Shipping & Delivery Info
PAYPAL PAYMENTS : ALL ORDERS PAID BY PAYPAL MUST GO TO THE ADDRESS WE RECEIVE ON THE PAYPAL PAYMENT. NO EXCEPTIONS.
If you enter a different address on your invoice, we will change it to the address on the paypal payment page without notification. These are Paypal's rules, and they are to protect you and your account. Please make sure the address on the Paypal payment is an address you can receive at.
In the event that you provide us incorrect or incomplete address information, we will make our best effort to contact you and correct the address before shipping. If packages are returned to us for any reason including, but not limited to, incorrect address, refused package, moved, or incomplete address, we reserve the right to charge the original payment method for any and all accessorial or address correction fees charge to us by the carrier, as well as shipping costs both ways. If you pay by Paypal these fees will be deducted from your original Paypal payment and your order will be refunded minus these charges. If you pay by credit card, your card will be charged for these fees.
Assuming there are no issues with the delivery address or inventory stock-outs, orders ship within 1 business day of receipt of cleared payment. We do our best to prevent stock outs, but occasionally things happen. We will contact you if there are any problems.
Upgrading to UPS Ground will guarantee 1-6 business day delivery. Most orders ship from our warehouse in Hammonton, NJ. If you're east of the Mississippi River, you most likely don't need to upgrade your shipping beyond this level because most locations are 3 days or less via UPS ground (plus one day turnaround time).
Expedited shipping is a guaranteed 4 day delivery time (1-day turnaround time plus 3 days transit time). These orders take precedence over other orders in our shipping queue, and we can *usually* get them out same day as long as they're received by about 2PM eastern time. These orders typically go via UPS 3 Day Select, USPS Express Mail or UPS Ground, depending on transit time and location. Sometimes, usually to commercial addresses, 2nd Day air costs about the same as 3 Day select. In those cases, we will upgrade your order to 2nd day air at no additional charge (at our sole discretion).
International customers :
We participate in the eBay Global Shipping program and we now recommend that all international customers order through our eBay store rather than our website. They get much better pricing on international shipping than we can get on our own, so even if the product costs a little more on our eBay store, it will still usually work out to a better deal for international customers once shipping is factored in. Please email us using the contact form on this site for more information.